Last revised on 23rd December 2023
1. Introduction
1.1. We are committed to safeguarding the privacy of zserbo.com’s visitors and service users.
1.2. This policy applies where we are acting as a data controller with respect to the personal data of zserbo.com’s visitors and service users; in other words, where we determine the purposes and means of the processing of that personal data.
1.3. We use cookies on our website. Insofar as those cookies are not strictly necessary for the provision of zserbo.com, we will ask you to consent to our use of cookies when you first visit our website.
1.4. In this policy, “we”, “us” and “our” refer to Eszter Tokai, the operator of this website. “You” or “your” means you as a participant in or as a user of the zserbo.com website. Our site means zserbo.com.
2. Credit
2.1. This document was created using a template from SEQ Legal.
3. Our details
3.1. This website is owned by
Name: Eszter Tokai
E-mail address: info@zserbo.com
4. How we use your personal data
4.1. In this Section 4 we have set out:
a) the general categories of personal data that we may process;
b) the purposes for which we may process personal data; and
c) the legal bases of the processing.
4.2. We may process data about your use of our website (“usage data“). The usage data may include your IP address, geographical location, browser type and version, operating system, referral source, length of visit, page views and website navigation paths, as well as information about the timing, frequency and pattern of your service use. The source of the usage data is our analytics tracking system. This usage data may be processed for the purposes of analysing the use of the website and services.
4.3. We may process information collected as part of donating process you submit to us (“donation data“). The donation data may include your name and email address. The primary source of the donation data is you.
4.4. We may process information collected as part of the subscribing process you submit to us (“subscription data“). The subscription data may include your name, address and email address. The primary source of the subscription data is you.
4.5. We may process your user account data (“account data”). The account data may include your account identifier, name, address, email address, business name, account creation and modification dates, website settings and marketing preferences. The primary source of the account data is you, although some elements of the account data may be generated by our website.
4.6. We may process data enabling us to get in touch with you (“contact data“). The contact data may include your name, your contact details, information contained in communications between you and us and metadata associated with the communication. Our website will generate the metadata associated with communications made using the website’s contact form. The source of the contact data is you. The contact data may be processed for the purposes of managing our relationships with customers, communicating with customers and keeping records of those communications.
4.7. We may process data collected when you comment on articles (“comment data“). The comment data may include your name and email address, information contained in communications between you and us and metadata associated with the communication. Our website will generate the metadata associated with communications made using the website’s comment form. The source of the comment data is you. The comment data may be processed for the purposes of managing our relationships with customers, communicating with customers and keeping records of those communications. If you choose to leave a comment on zserbo.com, you should be aware that any personal information (including screen name or ID) you submit becomes public and can be read, collected and used by other users of the website. We are not responsible for the personal information you choose to submit.
4.8. We may process information that you provide to us for the purpose of subscribing to our email notifications and/or newsletters (“notification data“). The notification data may include your name and your e-mail address, and may be processed for the purposes of sending you the relevant notifications and/or newsletters.
4.9. We may process any of your personal data identified in this policy where necessary for the establishment, exercise or defence of legal claims, whether in court proceedings or in an administrative or out-of-court procedure.
4.10. In addition to the specific purposes for which we may process your personal data set out in this Section 4, we may also process any of your personal data where such processing is necessary for compliance with a legal obligation to which we are subject, or in order to protect your vital interests or the vital interests of another natural person.
4.11. Please do not supply any other person’s personal data to us, unless we prompt you to do so.
5. Purposes of processing and legal bases
5.1. In this Section 5, we have set out the purposes for which we may process personal data and the legal bases of the processing.
5.2. Operations– We may process your personal data for the purposes of operating our website, the processing and fulfilment of orders, providing our services, generating invoices, bills and other payment-related documentation, and credit control. The legal basis for this processing is our legitimate interests, namely the proper administration of our website, services and business, and the performance of a contract between you and us and/or taking steps, at your request, to enter into such a contract.
5.3. Relationships and communications – We may process contact and account data for the purposes of managing our relationships, communicating with you (excluding communicating for the purposes of direct marketing) by email, providing support services and complaint handling. The legal basis for this processing is our legitimate interests, namely communications with our website visitors, service users, individual customers and customer personnel, the maintenance of relationships, and the proper administration of our website, services and business.
5.4. Direct marketing (newsletter) – We may process notification data for the purposes of creating, targeting and sending direct marketing communications by email. The legal basis for this processing is your consent.
5.5. Research and analysis– We may process usage data for the purposes of researching and analysing the use of our website and services, as well as researching and analysing other interactions with our business. The legal basis for this processing is our legitimate interests, namely monitoring, supporting, improving and securing our website, services and business generally.
5.6. Record keeping– We may process your personal data for the purposes of creating and maintaining our databases, back-up copies of our databases and our business records generally. The legal basis for this processing is our legitimate interests, namely ensuring that we have access to all the information we need to properly and efficiently run our business in accordance with this policy.
5.7. Security – We may process your personal data for the purposes of security and the prevention of fraud and other criminal activity. The legal basis of this processing is our legitimate interests, namely the protection of our website, services and business, and the protection of others.
5.8. Legal claims – We may process your personal data where necessary for the establishment, exercise or defence of legal claims, whether in court proceedings or in an administrative or out-of-court procedure. The legal basis for this processing is our legitimate interests, namely the protection and assertion of our legal rights, your legal rights and the legal rights of others.
5.9. Legal compliance and vital interests – We may also process your personal data where such processing is necessary for compliance with a legal obligation to which we are subject or in order to protect your vital interests or the vital interests of another natural person.
6. Data storage and disclosure
6.1. Your personal data held in our website database will be stored on the servers of our web hosting provider.
Web hosting provider:
Name: Websupport Magyarország Kft.
Address: 1119 Budapest, Fehérvári út 97-99., Hungary
Email address: info@ezit.hu
Tax No.: 25138205-2-43
Registry No.: 01-09-381419
6.2. All payment transactions on our site are handled by Stripe. We will share transaction data with our payment service provider only to the extent necessary for the purposes of processing your payments. We are not receiving and storing any of your payment information (credit/debit card data), these go straight to Stripe. Payment process is fully monitored and managed by Stripe. You can read their privacy policy by visiting their site at: https://stripe.com/us/privacy
6.3. When you signup to our newsletter, the notification data you submit will be stored by Mailerlite, a marketing automation tool we use. You can check their Privacy Policy following this link: https://www.mailerlite.com/legal/privacy-policy
6.4. In addition to the specific disclosures of personal data set out in this Section 6, we may disclose your personal data where such disclosure is necessary for compliance with a legal obligation to which we are subject, or in order to protect your vital interests or the vital interests of another natural person. We may also disclose your personal data where such disclosure is necessary for the establishment, exercise, or defence of legal claims, whether in court proceedings or in an administrative or out-of-court procedure.
6.5. We do not sell, rent or otherwise disclose your personal information to any third parties.
7. Retaining and deleting personal data
7.1. This Section 7 sets out our data retention policies and procedures, which are designed to help ensure that we comply with our legal obligations in relation to the retention and deletion of personal data.
7.2. Personal data that we process for any purpose or purposes shall not be kept for longer than is necessary for that purpose or those purposes.
7.3. We will retain your personal data as follows:
a) contact data will be retained for a minimum period of 7 days following the date of the most recent contact between you and us, and for a maximum period of 30 days following that date.
b) donation data will be retained for a period of 30 days following the date of payment.
c) account data will be retained for a period of 30 days following the date when you delete your account.
d) subscription data will be retained for a period of 60 days following the date of payment.
e) notification data will be retained for a maximum period of 14 days following the date of cancelling your subscription from our newsletter.
f) usage data will be retained for 2 years following the date of collection.
g) comment data will be retained until deletion.
7.4. Notwithstanding the other provisions of this Section 7, we may retain your personal data where such retention is necessary for compliance with a legal obligation to which we are subject, or in order to protect your vital interests or the vital interests of another natural person.
8. Your rights
8.1. In this Section 8, we have listed the rights that you have under data protection law.
8.2. Your principal rights under data protection law are:
a) the right to access – you can ask for copies of your personal data;
b) the right to rectification – you can ask us to rectify inaccurate personal data and to complete incomplete personal data;
c) the right to erasure – you can ask us to erase your personal data;
d) the right to restrict processing – you can ask us to restrict the processing of your personal data;
e) the right to object to processing – you can object to the processing of your personal data;
f) the right to data portability – you can ask that we transfer your personal data to another organisation or to you;
g) the right to complain to a supervisory authority – you can complain about our processing of your personal data; and
h) the right to withdraw consent – to the extent that the legal basis of our processing of your personal data is consent, you can withdraw that consent.
8.3. You may exercise any of your rights in relation to your personal data by written notice to us, using the contact details set out below.
9. Cookie policy
9.1. The following paragraphs explain what cookies are and how we use them, the types of cookies we use i.e, the information we collect using cookies and how that information is used, and how to control the cookie preferences.
9.2. You can at any time change or withdraw your consent from the Cookie Declaration on our website.
9.3. Your consent applies to the following domains: zserbo.com
9.4. Manage your consent
10. About cookies
10.1. A cookie is a file containing an identifier (a string of letters and numbers) that is sent by a web server to a web browser and is stored by the browser. The identifier is then sent back to the server each time the browser requests a page from the server.
10.2. A script is a piece of program code that is used to make our website function properly and interactively. This code is executed on our server or on your device.
10.3. A web beacon (or a pixel tag) is a small, invisible piece of text or image on a website that is used to monitor traffic on a website. In order to do this, various data about you is stored using web beacons.
10.4. Cookies may be either “persistent” cookies or “session” cookies: a persistent cookie will be stored by a web browser and will remain valid until its set expiry date, unless deleted by the user before the expiry date; a session cookie, on the other hand, will expire at the end of the user session, when the web browser is closed.
10.5. Cookies may not contain any information that personally identifies a user, but personal data that we store about you may be linked to the information stored in and obtained from cookies.
11. Cookies that we use
11.1. As most of the online services, our website uses first-party and third-party cookies for several purposes. First-party cookies are mostly necessary for the website to function the right way, and they do not collect any of your personally identifiable data.
11.2. The third-party cookies used on our website are mainly for understanding how the website performs, how you interact with our website, keeping our services secure, and all in all providing you with a better and improved user experience and help speed up your future interactions with our website.
11.3. We respect our users’ privacy, therefore we use WP Statistics to create reports about the use of our website. WP Statistics gathers information about the use of our website. All data collected is stored only within our own database, no other business (or WP Statistics team member) can access any of this information, and logs or report data will never be sent to other servers by WP Statistics. You can review WP Statistics’ privacy policy at https://wp-statistics.com/privacy-and-policy/.
11.4. We may use Google Ads marketing codes to provide targeted advertising. Google, as a third party vendor, uses cookies to serve ads on our site. Google’s use of the DoubleClick cookie enables it to serve ads to our users based on your visit to our sites and other sites on the Internet. Users may opt out of the use of the DoubleClick cookie for interest-based advertising by visiting Ads Settings. In case of other third-party vendors you may opt out of the use of the cookies for interest based advertising by visiting aboutads.info.
11.5. Upon request (aka subscription) we send newsletters. As a result of signing up your email address and first name (optional) will be added to the contact list of those who may receive email messages containing information of promotional nature concerning this website. The newsletter is dispatched by “MailerLite” that gathers information about mailing lists (opt-in, opt-out) by means of cookies. Please be aware that cookies are used by MailerLite for this purpose and personal data is, therefore, processed by MailerLite, its partners and the service providers it uses (e.g. Google Analytics). MailerLite’s privacy policy is available at: https://www.mailerlite.com/legal/privacy-policy.
11.6. Occasionally, at our discretion, we may include third party links on our website. These third party sites have separate and independent privacy policies. We therefore have no responsibility or liability for the content and activities of these linked sites. Nonetheless, we seek to protect the integrity of our site and welcome any feedback about these sites.
11.7. Cookies can be “persistent” or “session” cookies. Persistent cookies remain on your personal computer or mobile device when you go offline, while session cookies are deleted as soon as You close your web browser.
11.8. We use both session and persistent cookies for the purposes set out below:
Technical or functional cookies: Some cookies ensure that certain parts of the website work properly and that your user preferences remain known. By placing functional cookies, we make it easier for you to visit our website. This way, you do not need to repeatedly enter the same information when visiting our website and, for example, the items remain in your shopping cart until you have paid. We may place these cookies without your consent.
Statistics cookies: We use statistics cookies to optimise the website experience for our users. With these statistics cookies we get insights in the usage of our website. We ask your permission to place statistics cookies.
Marketing/Tracking cookies: Marketing/Tracking cookies are cookies or any other form of local storage, used to create user profiles to display advertising or to track the user on this website or across several websites for similar marketing purposes.
Non-essential: These are the cookies that help certain non-essential functionalities on our website. These functionalities include embedding content like videos or sharing content of the website on social media platforms.
Preferences: These cookies help us store your settings and browsing preferences like language preferences so that you have a better and efficient experience on future visits to the website.
Social media: On our website, we have included content from Pinterest to promote web pages (e.g. “like”, “pin”) or share (e.g. “tweet”) on social networks like Pinterest. This content is embedded with code derived from Pinterest and places cookies. This content might store and process certain information for personalised advertising. Please read the privacy statement of these social networks (which can change regularly) to read what they do with your (personal) data which they process using these cookies. The data that is retrieved is anonymised as much as possible. Pinterest is located in the United States.
The below list details the cookies used in our website. Click on the name of the cookie to see the details.
12. Information on the newsletter and consent
We are providing you with the following information to explain the content of our newsletter as well as the registration, dispatch and statistical evaluation processes and your right of objection. By our newsletter, you agree with the described processes and to the receipt of emails of zserbo.com.
12.1. Content of our emails (newsletter)
We only send emails and other electronic notifications with advertising material (referred to hereinafter as the “newsletter”) with the consent of the recipients or legal permission. If specific content of the newsletter is altered during the registration process, this content is essential for the consent of the users. Our emails contain information about new posts published on zserbo.com.
12.2. Double opt-in and recording process
Registration for our newsletter is completed as part of a double opt-in process. This means you will receive an email after registering in which you will be asked to confirm your registration. This confirmation is required so that nobody can register with email addresses that do not belong to them.
The newsletter registrations are recorded in order to be able to verify the registration process in accordance with legal requirements. This includes storing the time of registration and confirmation and the IP address. The changes to your data that is held by MailerLite are also recorded.
12.3. Use of the email service provider “MailerLite”
The newsletter is dispatched by “MailerLite”, a newsletter distribution platform of MailerLite Limited, an Irish registered company at Ground Floor, 71 Lower Baggot Street, Dublin 2, D02 P593, Ireland.
The email addresses of our newsletter recipients and their further details described in this information are stored on the MailerLite servers in Ireland. MailerLite uses this information to send and evaluate the newsletters on our behalf. MailerLite can by its own admission also use this data to enhance or improve its own services, e.g. to technically enhance the dispatch procedure and display of the newsletter or for commercial purposes to be able to determine which countries the recipients are from. However, MailerLite will not use the data of our newsletter recipients to contact them itself or forward it to third parties.
We trust the reliability, IT security and data security of MailerLite. MailerLite is certified under the US-EU data privacy agreement “Privacy Shield“ and agrees to comply with the EU data privacy guidelines. You can view the MaillerLite privacy policy here.
12.4. Login details
You only need to provide your email address to register for the newsletter.
12.5. Statistical survey and analyses
Our emails contain a “web beacon”, i.e. a pixel-size file that is retrieved from the MailerLite server when opening emails. This initially involves technical information being retrieved such as information on the browser and your system as well as your IP address and the time of retrieval. This information is used to make technical improvements to services based on technical data or the target groups and their reading behaviour based on their retrieval locations (that can be determined with the IP address) or access times.
The statistical surveys also involve determining whether the newsletters are opened, when they are opened and which links are clicked on. This information may be assigned to individual newsletter recipients for technical reasons but it is neither our intention nor that of MailerLite to monitor individual users. The evaluations instead help us to recognise the reading habits of our users and to adapt our content to them or to send different content based on our users’ interests.
12.6. Online access and data management
There are instances where we lead newsletter recipients to the MailerLite web pages, e.g. our newsletters contain a link which newsletter recipients can use to access the newsletters online (e.g. if there are issues with displaying the newsletter in the email programme). Newsletter recipients may also correct data such as their email address retrospectively. The privacy statement of MailerLite can also only be accessed on its site.
Please, be aware that cookies are used on the MailerLite web pages for this purpose and personal data is therefore processed by MailerLite, its partners and the service providers it uses (e.g. Google Analytics). We have no influence on this data collection. You can find more information in the privacy statement of MailerLite. We would also like to refer you to the possibilities of opting out of data collection for promotional purposes on the websites http://www.aboutads.info/choices/ and http://www.youronlinechoices.com/ (for the European region).
12.7. Termination/Revocation
You may opt-out of receiving our newsletter at any time, i.e. withdraw your consent. This means you also no longer consent to the distribution of this newsletter via MailerLite and the statistical analyses. It is not possible to cancel the distribution via MailerLite or the statistical evaluation separately.
You can find a link to unsubscribe to the newsletter at the end of each email. After opting-out we don’t use your personal datas for promotional purposes anymore, you will no longer get newsletter.
12.8. General Data Protection Regulation legal bases
According to the guidelines of the General Data Protection Regulation (GDPR) valid from 25 May 2018, we hereby inform you that you have consented to your email addresses being sent based on Art. 6 Para. 1 lit. a, 7 of the General Data Protection Regulation (GDPR) and § 7 Para. 2(3) or Para. 3 of the Unfair Competition Act (UC). The email service provider MailerLite is used, the statistical surveys and analyses are performed and the registration procedure is recorded based on our legitimate interests pursuant to Art. 6 Para. 1 lit. f of the General Data Protection Regulation (GDPR). Our interests focus on the use of a user-friendly and secure newsletter system that serves our business interests and meets user expectations.
We also wish to point out that you can object to the future processing of your personal data at all times in accordance with the legal regulations. Specifically, the objection can be made against processing for direct marketing purposes.
13. Managing cookies
13.1. Should you decide to change your preferences later through your browsing session, you can click on the “Manage your consent” link given above in section 9.4. This will display the consent notice again enabling you to change your preferences or withdraw your consent entirely.
13.2. Most browsers allow you to refuse to accept cookies and to delete cookies. The methods for doing so vary from browser to browser, and from version to version. You can however obtain up-to-date information about blocking and deleting cookies via these links:
a) Chrome: https://support.google.com/chrome/answer/95647
b) Firefox: https://support.mozilla.org/en-US/kb/enable-and-disable-cookies-website-preferences
c) Safari: https://support.apple.com/en-gb/guide/safari/manage-cookies-and-website-data-sfri11471/mac
d) Opera: https://help.opera.com/en/latest/security-and-privacy/
e) Edge: https://privacy.microsoft.com/en-us/windows-10-microsoft-edge-and-privacy
f) Internet Explorer: https://support.microsoft.com/en-gb/help/17442/windows-internet-explorer-delete-manage-cookies
13.3. Blocking all cookies will have a negative impact upon the usability of many websites.
13.4. If you block cookies, you will not be able to use all the features on our website.
14. Amendments
14.1. We may update this policy from time to time by publishing a new version on our website.
14.2. You should check this page occasionally to ensure you are happy with any changes to this policy.
15. Complaint
15.1. In case of a possible infringement you can file a complaint against the data controller with the National Authority for Data Protection and Freedom of Information.
National Authority for Data Protection and Freedom of Information
Address: 1125 Budapest, Szilágyi Erzsébet fasor 22/C., Hungary
Mailing address: 1530 Budapest, Postafiók: 5., Hungary
Telephone: +36 -1-391-1400
Fax: +36-1-391-1410
E-mail: ugyfelszolgalat@naih.hu